- Reliability Index score out of 100
- 75
- Average repair cost
- £672
- Most regular repair request
- Electrical system
- Average age at repair
- 8 years
- Average mileage at repair
- 58,800 miles
Considering a Used Renault Captur? Here’s What You Need to Know About Its Reliability
The Renault Captur is a popular choice in the UK’s competitive small SUV market. Since the release of the Captur in 2013, there has been over two million units of the car sold globally, which makes it one of Renault’s best-selling models [1].
The Captur’s popularity is reflected in the Driver Power New Car Survey, where it has ranked in the top 40 out of 75 cars for three consecutive years [3].
So, it’s a firm favourite amongst UK drivers, but how does the data stack up regarding reliability? This is a breakdown of what you can expect from the Renault Captur based on the most recent Warrantywise Reliability Index data.
Overall Reliability Score: 75
The Renault Captur scores 75 on the Reliability Index securing 5th place. While this isn’t at the top of the list compared to other SUVs, it’s still a respectable score. Let’s consider the details behind that score to make an informed choice.
Most Regular Repair Requests
The most regular repair requests for the Renault Captur typically involve the electrical system. Electrical issues can be particularly tricky because they’re not always predictable and can cause inconvenience when they do arise. Addressing these issues sooner rather than later is key to avoiding more significant problems down the line.
According to AutoExpress, the Renault Captur can experience software glitches which coincide with the electrical system – it has been found that the trip computer, display brightness and tyre pressure monitor can reset themselves [4]. Drivers have also reported non-engine electrical faults, particularly affecting the air conditioning and satellite navigation systems [5].
Electrical problems can be challenging to diagnose and repair, and they’re not uncommon in vehicles that come with a host of electronic features. It’s often best to consult a professional mechanic for accurate diagnosis and repair of electrical and electronic problems.
As cars become more advanced and complex, securing peace of mind has never been more important. With an extended warranty, you can drive confidently knowing you’re covered – including protection for electrical issues, subject to plan terms and conditions*. Don’t let unexpected repairs catch you off guard financially – explore the benefits of an extended warranty today.
Most Expensive Repairs: Gearbox Issues
The most expensive repair request for the Renault Captur was for issues relating to the gearbox and the clutch which cost £4,288.70. Whilst issues relating to both major car parts costing this much don’t crop up that often, they can occur.
Clutch and gearbox issues have been reported by Renault Captur owners. Drivers have trouble shifting gears, especially in heavy traffic, with some describing a clutch judder or the clutch pedal not returning properly after being pressed [6].
The automatic transmission, relating to the automatic gearbox in some Captur models can also be jerky and slow to respond [7].
While a new clutch or gearbox may resolve some problems, it’s not always a complete solution, and professional diagnostic tests are often necessary to pinpoint the exact cause.
Captur owners should be aware of these potential problems and factor in possible repair costs when considering this vehicle. You may also wish to consider an extended warranty for your vehicle to help protect you from expensive repairs. Consider it your safety net. Keep in mind, however, no warranty can include everything. Be sure to read your plan book in full before taking out your plan.
Average Repair Costs
On average, repair requests for the Renault Captur come in at £671.91. This is much lower than some other vehicles in the list of most reliable SUVs for example the Mitsubishi Outlander at £1527.79, and the Hyundai Tucson at £1471.85.
This data indicates that the Captur is relatively affordable to maintain when it comes to repair needs. Expensive repairs can and do happen, so protecting yourself with an extended warranty can offer some peace of mind. Each warranty plan comes with specific terms and conditions so be sure to read it carefully to make an informed decision.
Age and Mileage
The average age at which repairs are typically requested is 7.5 years, and vehicles tend to have around 56,886 miles on the clock. Notably, the minimum age at which repairs have been noted is 3.9 years, which highlights that issues can also begin relatively early in the vehicle’s life.
The Renault Captur has the lowest average mileage at the time of fault in the list of most reliable SUVs. For example, the average mileage at time of fault for the Mitsubishi Outlander is 81,291. This suggests that, on average, faults are occurring after less driving compared to some other SUVs. Regular servicing can help prevent these issues and ensure your extended warranty remains valid.
Running Costs and Buyer Considerations
The market price for used Renault Captur models in the UK averages around £11,050.86, with prices ranging from approximately £2,479 to £24698 [8][9], depending on the model, year, and condition of the vehicle. Older models from 2013 to 2019 can start around £2,995 for the higher mileage examples, while more recent models from 2020 to 2024 typically range from £12,998 to £21,798.
It’s worth noting that prices can vary significantly based on factors such as:
- Trim level (e.g., Iconic, Play, S Edition)
- Engine size and type (petrol, diesel, hybrid)
- Mileage
- Condition
- Optional extras
For example, hybrid and plug-in hybrid versions tend to command higher prices, starting from around £16,000 for used models [10]. When considering a used Renault Captur, it’s important to factor in the specific model year, engine, and trim level to get a more accurate price estimate for the particular vehicle you’re interested in.
Final Thoughts
The Renault Captur offers a stylish and practical option in the used SUV market, particularly if you’re seeking a smaller vehicle. However, it’s important to factor in the potential for repairs, especially around the electrical system, gearbox and clutch.
With a repair request for around £4,288.70 and the possibility of high-ticket repairs, ensuring you budget for these scenarios will help you enjoy your Captur with minimal stress.
Doing your homework on your desired vehicle could save you time and money. When you understand what can go wrong and look at the potential cost implications, opting for an extended car warranty could be the more sensible option. Start your quote and buy online today.
Sources
Disclaimer: Warrantywise Reliability Index Scoring and Data: Rank is measured by repair request frequency, average vehicle age at the time of fault, average mileage, and average labour time, from 1 August 2021 and 1 August 2024, and includes vehicles between three and ten years old where there are a minimum of 250 cars on cover. Average repair costs collated over a period between 1 August 2021 and 1 August 2024. Since the sample was selected, Warrantywise has seen a significant rise in the price of labour and parts, which will impact future repair costs. All data used is from Warrantywise’s proprietary internal research. Warrantywise believes the information contained herein to be accurate at the time of release. However, the company may upload new or updated information if required and assumes that it is not liable for the accuracy of any information interpreted and used by the reader.
Warranty FAQ’s.
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A car warranty, or an extended car warranty as you may also see it called, can help to pay for the cost of fixing your car if something goes wrong with it, like a mechanical or electrical problem.
New cars usually come with a warranty that lasts for 3 years. This means the manufacturer will fix any problems during that time. After this period any repairs or problems will need to be fixed by the vehicle owner.
For peace of mind, after your manufacturer’s warranty expires to help you seek to manage repair costs effectively, you can purchase an extended warranty.
Warranties do not include all defects. Most warranties will never pay for accidental damage or premature failure of a part.
You must read the plan terms and conditions of any warranty before you take it out.
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Our warranties are discretionary. This discretion allows for flexibility, as in each case we exercise our discretion to decide whether and how to resolve repair claims.
We have appointed an independent arbiter, Edd China, to ensure that any disputes with customers are resolved in a fair and un-biased manner. In the event of a dispute between us, Edd China has the final ‘discretion’.
This is what makes Warrantywise unique.
With access to our network of approved repair centres, you can rely on professional and reliable repairs.
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An extended car warranty from Warrantywise provides protection for your vehicle beyond the manufacturer’s warranty, shielding you from unexpected repair costs that can arise due to mechanical or electrical failures. With additional benefits including recovery, car hire and onward travel, to name but a few, our warranty gives you peace of mind, eliminating the stress and hassle associated with unforeseen repairs and expenses. With access to our network of approved repair centres, you can rely on professional and reliable repairs. By choosing Warrantywise, you can budget more effectively and avoid unexpected costs with cover you can be confident in.
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Our warranties are designed to provide the widest potential scope of repairs for the age and mileage of your vehicle. We automatically select the most appropriate level of plan for your vehicle, which you can then tailor to meet your specific needs during the online quote process or by speaking with one of our team of warranty experts on 0800 001 4990, who will help you through the process.
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At Warrantywise, we aim to make the repair process hassle-free for everyone. When If you choose one of our Authorised Repairers to carry out an approved repair, we will handle the settlement of the repair cost directly with them, eliminating the need for you to make any payments.
We always recommend using one of our Approved Repairers. Their repair facilities undergo careful monitoring to guarantee the best workmanship and service quality.
However, we understand that you may have a preferred garage in mind. If that’s the case, please ensure they are VAT registered and follow our provided ‘Repairs Procedure’ outlined in the plan booklet. It’s also crucial to verify that their labour rate aligns with your warranty schedule.
If you decide to use your preferred garage, you may be required to pay the bill in full. However, rest assured, once the repair work has been agreed by us, we will promptly reimburse you directly for the agreed expenses. Our aim is to provide convenience and financial peace of mind throughout the repair journey.
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As long as your car has an up to date service history you don’t necessarily need to service the car before we issue a warranty. However, if the vehicle doesn’t have evidence that the last service was performed at the correct time, you will need to arrange to have the car serviced to the manufacturer’s recommendations before your warranty cover is effective. Please refer to Section G – Servicing your vehicle for full details.
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It is the vehicle owner’s responsibility to maintain their vehicle. Following the manufacturer’s service schedule ensures that vehicles are properly maintained.
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It is important to thoroughly check the service history of a second-hand vehicle before purchasing. Where the previous owner has missed a service, we’ll still provide a warranty if the service history is brought up to date according to the manufacturer’s recommendations (including any recommended remedial work). This must be brought up to date immediately and proof of the service provided.
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No, you don’t have to have a car inspected before it can go on cover.
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Our warranties are available in lengths to suit your needs. From monthly warranties to 12, 24 or 36 month warranties.
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You can choose to pay for your warranty in full, over 4 month or PAYG (monthly pay as you go).
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All Warrantywise plans come with a no question 14 day money back guarantee. You can cancel the plan at any time within the first 14 days and providing you have not requested that we meet the cost of any repairs, we will cancel the plan and refund your payment without deduction.
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We always recommend using one of our Approved Repairers. These repair facilities undergo careful monitoring to guarantee the best workmanship and service quality. However, we understand that you may have a preferred garage in mind. If that’s the case, please ensure they are VAT registered and follow our provided ‘Repairs Procedure’ outlined in the plan booklet. It’s also crucial to verify that their labor rate aligns with your warranty schedule.
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Our repairs office hours are 8.30am-5.00pm Monday – Friday (except bank holidays). If you breakdown out of hours, please phone our 24/7 breakdown service on 0800 054 2174. For full details on what to do with regards to repairs out of hours, please refer to Section H in your plan book.
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It is important to stop driving the vehicle immediately, and call our repairs team on 01254 355102. The lines are open Monday to Friday, 9am to 5pm and Saturday 9am to 12pm. In the case of an emergency breakdown out of hours, please call 0800 054 2174. If you continue to drive after you suspect a fault, it could affect your warranty. Rest assured, we are here to assist you throughout the process.
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The Oxford English Dictionary defines ‘Electrical’ as: (1) concerned with, operating by, or producing electricity. This means it has to be powered by, use, or produce electricity in order to function. NB: There are some items listed under our Additions that we will never pay for under the warranty.
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The Oxford English Dictionary defines ‘Mechanical’ as: (1) relating to or operated by a machine or machinery. (2) relating to physical forces or motion. This basically means it has to be a part that moves, is moved and/or is acted upon by something else that makes it do that motion. NB: There are some items listed under our Additions that we will never pay for under the warranty.
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If, during a journey, your Vehicle suffers a Breakdown within Great Britain you can telephone 0844 693 1910 (24h service) and we will arrange for an engineer to attend. If your Vehicle suffers a breakdown whilst in the European Union, you will need to make your own recovery arrangements and submit a claim under the warranty.
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If your repair is approved and you need a hire car, because your vehicle is off the road, we may reimburse you for up 10 days for car hire, please refer to the terms of your warranty for details.
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If you purchased your warranty directly, then yes. If you sell your car, you can transfer the remainder of your warranty to your new vehicle. Depending on the make, age and mileage of your new car additional charges may apply. Call our admin team on 0800 001 4990 for full details.
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We take complaints very seriously and all complaints are thoroughly investigated by our Customer Relations Team. Our commitment to customer satisfaction means that if you are dissatisfied with the initial response, we have an escalation process in place to address your concerns further. We value your feedback and strive to continuously improve our services, ensuring that your experience with Warrantywise is of the highest standard. For more information on the escalation process, please refer to our complaints page, and if we cannot resolve your complaint between us, you can refer it to Edd China for consideration in his role as Final Arbiter.
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All calls are answered directly from our UK offices by our knowledgeable and experienced customer advice teams. We take pride in providing exceptional customer service and ensuring that your enquiries and concerns are addressed promptly and efficiently. Our dedicated teams are here to assist you with any questions you may have, offering expert guidance and support.
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Edd China fulfils the role of independent arbiter, this means he has the final say over any dispute that we cannot resolve between us, subject of course to your statutory rights.
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Quentin Willson was instrumental in working with Warrantywise from 2007 to 2023 to develop our extended warranty plans to ensure they are clear, transparent and comprehensive. In July 2023, he passed over the responsibility of final arbiter to Edd China who will use his ‘discretion’ to ensure a fair and equitable resolution on a case-by-case basis.