We have an exciting opportunity for a repairs technician assessor to join our growing team.
Warrantywise are one of the fastest growing businesses in the North West, an award-winning warranty firm who continually rank as one of the best businesses in Lancashire. We are looking for a repairs technician assessor to join our ever-growing team, at our prestige office, the Rocket Centre in Blackburn.
Warrantywise supply the highest quality extended vehicle warranties for all makes and models to private individuals as well as over 3000 independent dealer groups.
The last 12 months has seen us undergo huge growth that’s taken the Warrantywise family from 50 to 150 people, and we plan to continue our rapid expansion during 2023 and beyond.
- Department
- Customer experience
- including OTE
- Up to £34,000
- Employment type
- Full time
- Hours
- 9am-5pm | Mon-Fri
Job Details.
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This role would suit someone who can work to a high standard in a fast-paced environment. You will be the main point of contact and you will be providing the customer and repairer with the best service possible every step of the way.
Your role will entail:
- Assessing repair requests.
- Communicating to repairers and customers.
- Taking inbound and outbound calls.
- Deliver excellent customer service.
- Working individually and as a team.
- Abiding to GDPR.
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At Warrantywise, we are looking for talented individuals who are committed to living our values and delivering an excellent service to our customers and repairers.
You need to be energetic, dedicated to the role and able to work well under pressure. As this is a challenging role, we need someone who has a passionate interest and enthusiastic approach to resolving vehicle problems and offer the best customer satisfaction. The successful candidate will also need to be conscientious and able to use their own initiative.
Previous motor trade experience is essential.
Mechanical knowledge is desirable but not essential.
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- 20 days holiday plus bank holidays.
- Increases to 22 days holiday after 5 years of service.
- 1 month paid sabbatical after 10 years of service.
- Company pension.
- Company supported healthcare (Free eye test, offer Able Futures support service).
- 30% discount on all warranty products for employees, friends and family.
- Interest free company loan up to £1000 (After 6 months of service).
- Excellent working environment.
- Recommend a friend scheme.
- Staff incentives.
- Social events.
- Progression within the company.