Your Details

Please note: if we do not have the planholder's permission to discuss matters with you, we may not be able to consider your complaint within the data protection rules and guidelines.

Please select who you are:
Planholder
Repairer
Dealer
Other
Please specify who you are so we can tailor the questions to best suit you.
Your Details

Please fill out your personal details below.

(Optional) please enter the plan reference number.
Please enter your first and last name.
Please enter your preferred telephone / mobile number.
Please enter your preferred email address so we can send you your complaint confirmation.
(Optional) please enter your house / building name / number.
Please enter your postcode.
Please enter the first line of your address.
(Optional) please enter the second line of your address.
Please enter your town / city.
Please enter your county.
Vehicle Details

Please tell us about the vehicle your complaint is regarding.

Please specify the registration number of the vehicle.
Please specify the make of the vehicle.
Please specify the model of the vehicle.
Vehicle Location

Please tell us the current location of the vehicle.

(Optional) please enter your house / building name / number.
Please enter your postcode.
Please enter the first line of your address.
(Optional) please enter the second line of your address.
Please enter your town / city.
Please enter your county.
(Optional) please add any additional information regarding the vehicle's location, such as it's at the side of a road, etc.
Your Complaint

Please choose from the following options and complete the field(s) below.

Please select the reason(s) for your complaint:
I wish to make a complaint against a member of staff
I wish to make a complaint against a repair decision made
Please reference pages and sections of the Warrantywise plan terms and conditions you believe are breached.
0 / 500
Your Evidence

Please note: if your supporting evidence is insufficient to support your case this may result in your case being dismissed with no further action.

Please select the type(s) of evidence you have:
Service History
MOT Certificates
Photographs
Written Report
Written Evidence
Other
Click to upload your evidence
(JPEG, JPG or PNG formats only)
Preview Filename
No Evidence
Resolution

Please complete the fields below.

What would be your ideal resolution to this complaint? (Please note: any reasonable suggestion will be considered in order to resolve any complaint amicably).
0 / 500
Are you happy for Warrantywise to arrange for an independent expert to visit and inspect the vehicle if required?
Are you happy for Warrantywise to arrange for an independent expert to visit and inspect the vehicle if required?
Please tick to confirm that the details contained in this form are true to the best of your knowledge and belief.
Thank You

Thank you for submitting your complaint. We will acknowledge receipt of your complaint within 5 working days and will inform you of the anticipated time it will take to provide our full and final response to your complaint. We may attempt to contact you during usual office hours of 9am - 5pm Monday - Friday.

Complaints Procedure
  1. If you require a review of any repair decision or have a complaint, or you have any issue completing this form, telephone the above number or write to the Customer Services Manager, Warrantywise at 5 Petre Court, Petre Road, Clayton-le-Moors, BB5 5HY or by email to customerservices@warrantywise.co.uk.
  2. If you are not satisfied with any of the services we provide or the way in which we may have exercised discretion you can ask for your case to be reviewed personally by Quentin Willson.